DWISHAHITA, dwishahita; FAJAR, A. P. .; KOESASIH, , S. B. .; HABIBI, H. .; WULANSARI, A. . E Evaluasi Manajemen Layanan Teknologi Informasi ITIL Versi 3 Domain Service Operation Pada Hotel XYZ Surabaya. Journal of Computer and Information Systems Ampera, [S. l.], v. 6, n. 2, p. 34–46, 2025. Disponível em: https://mail.journal-computing.org/index.php/journal-cisa/article/view/488. Acesso em: 13 aug. 2026.